Finding the right transportation company doesn’t have to feel overwhelming. Here are the insider tips we wish every client knew before booking their ride.

Check Real Customer Reviews

Read recent Google and Yelp reviews that mention specific details about the actual experience. Pay attention to how companies respond to complaints – this shows their true customer service. Ask friends directly: “Who did you use, and would you book them again?”

Choose Experienced Companies

Companies with 15+ years in business understand Vegas traffic, know backup routes, and have systems that work. They’ve survived industry changes and built relationships with local venues. Experience means fewer surprises on your important day.

Inspect Their Fleet Options

Look for companies with a big fleet or diverse vehicle types – limos, party buses, SUVs for different occasions. Check if they own their vehicles or just broker them out to others. Ownership means better maintenance and consistent quality you can count on.

See Your Vehicle in Person

Never book without inspecting the actual vehicle you’ll get on your event day. Test the sound system, check seating condition, and make sure amenities actually work. If they won’t show you the vehicle first, choose someone else.

Get All Costs in Writing

Demand a detailed quote with every fee – base rate, fuel, gratuity, cleaning, overtime charges. Ask about cancellation policies and what happens if they’re late or break down. Avoid companies that give vague “estimates” instead of real prices.

Ask Your Trusted Network

Get recommendations from wedding planners, hotel concierges, or friends who actually used the service. These people work with transportation companies regularly and know who delivers consistently. Word-of-mouth beats online ads every time.

Verify Their Legal Operations

Check they have commercial insurance, valid business licenses, and proper certifications. Ask to see insurance certificates – legitimate companies provide these without hesitation. Make sure drivers have commercial licenses and background checks for your safety.